At GET SEXY, we want you to be confident you will get your package as quickly as possible! Most of our orders leave us the same day you place them, but please allow 1-3 days for processing as a worst case.
We currently ship to AUSTRALIA & NEW ZEALAND ONLY (NSW, QLD, VIC, SA, WA, NT, ACT & TAS + NZ).
- New customer? We ship your first order free! GET COUPON
- New Zealand orders ship daily via International Courier (arrives in around 2 days!)
- All of our products ship from Sydney (we are 100% Australian. Your parcel won't come from anywhere else)
We do not cancel orders due to change of mind or if there is an small unforeseen delay
- Due to the increase in credit card fraud, parcel locker orders paid with VISA / Mastercard will usually face delays as we request photo ID + proof of physical address.
- Orders delivered to parcel lockers & paid with PayPal will face no delays.
- Sorry, we do NOT ship to the Redfern (NSW) parcel locker unless paid with PayPal.
- Parcel locker orders suspected of being fraudulent will be held / cancelled at our discretion without notice
DISCREET DELIVERY - ALWAYS
People purchase adult products on a website for a reason, and we get that:
- All products are packed in discreet post bags of boxes. No mention of the contents will every be listed.
- Your name and address will appear exactly as typed into the checkout page
- No company name or logo will be on the package
- The return address is a PO BOX number in NSW. No business name listed
POSTAGE & HANDLING COSTS GUIDELINE
- Items are usually sent by Australia post. Larger items will be shipped by courier.
- Total postage cost is a mixture of both postage (Australia Post charges) + Handling (Warehouse charges)
As from September 2015, GET SEXY is proud to introduce $9.95 FLAT RATE SHIPPING Across Australia!
|Free Shipping on items $200 and up!||$200.00 AUD and up||$0.00 AUD|
|Small items / small box||0.0 kg - 0.5 kg||$9.95 AUD|
|Medium items / several small items in one box||0.51 kg - 3.0 kg||$9.95 AUD|
|Large items / several small / medium items in one box||3.01 kg - 5.0 kg||$9.95 AUD|
- Our "express" warehouse is located in Sydney, Australia
- Our larger warehouse is located in Melbourne, Australia
- This means all of our packages are dispatched in a high volume postal area to hopefully get to you as quick as possible!
- We do not drop ship from overseas.
ESTIMATED DELIVERY TIME (usual process):
- We try to have all items at GET SEXY in stock all the time. Product stock level is LIVE on our website and updated daily.
- When we receive your order and your payment has cleared, we pick & pack, hoping to send to you within 1-3 business days
- After this, we email you with the tracking number, so you can monitor your delivery online!
Depending on your state - delivery can be from 2 day to 7 business days (regular mail)
Example Order Timeline
MONDAY: You order your items via our website
TUESDAY: Your order arrives in our warehouse for picking / checking & packing
WEDNESDAY: Your order leaves our warehouse via Australia Post or courier
<delivery time can then be from 1 to 5 days. Depending on your state & delivery method>
* Timeline represents "worst case". Orders placed earlier in the morning will move faster / late at night, slower.
OUT OF STOCK / BACK ORDER ITEMS:
- We hate out of stock items or back orders, so work hard to always keep stock in good supply.
- Our website stock level is LIVE - meaning all items shown as "in stock" are 99.9% "in stock"
- However, if we suddenly run out of stock, a member of our team will contact you asap via email to let you know.
- (This usually happens inbetween stock sync timings where 2 people order the same item at once. This happens rarely)
- You can chose to wait for the item to return to stock, or we will offer you an instant refund & apology.
If your item is not fit for purpose or is faulty, it is only right that you should return it!
We operate under Australian Consumer law, and will offer refund / replacement under the guidance of the law.
If you would like to return your faulty product, simply contact us